Readable conditions
Refund Policy
Our priority is to resolve technical issues quickly. This page describes the processing of refund requests.
Last updated: July 27, 2026
Before any request
Contact support describing the problem, the device used and the checks already carried out.
We must have a reasonable opportunity to diagnose and correct a problem with the Service.
Request deadline
A request can be submitted within 7 days of purchase when the service does not meet the advertised conditions and support was unable to resolve the problem.
Late requests or requests linked to an incompatibility that could have been verified during the test may be refused.
Cases generally non-refundable
Problem caused by the internet connection, the device, a third-party application or incorrect entry of identifiers.
Use contrary to the conditions, account sharing or number of connections greater than the chosen offer.
Change of preference after normal use of the service.
How to submit a request
Écrivez à [email protected] avec l’adresse utilisée lors de l’achat, la date, l’offre et une description précise.
Once the request is accepted, the time it takes for the refund to appear can depend on the bank or payment provider and can be up to 15 days.