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Help with setup

IPTV Tutorials: Install the service on each device.

Smart TV, Android TV, Fire TV, Apple TV, smartphone or computer: choose your screen, follow the steps and contact us if a setting is blocking you.

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Your device

Start in the right place

Each button takes you directly to the appropriate steps.

Smart TV Fire TV & Android TV Android, iPhone & iPad PC & Mac Apple TV TV box

Most popular guides

A dedicated page for each player and device

These detailed guides cover installation, connection, and common errors.

IPTV Smarters Pro

Add a profile and verify login information.

See the guide →

Smart IPTV

Prepare the Smart TV and choose a compatible application.

See the guide →

IPTV box

Compare devices and perform initial installation.

See the guide →

TiviMate

Set up the player on Android TV.

See the guide →

IBO Player

Install player, add profile and fix errors.

See the guide →

Fire TV Stick

Prepare Fire OS, player and Wi-Fi connection.

See the guide →

HD and 4K Internet Speed

Estimate the required internet speed and test your home network.

See the guide →

Reduce buffering

Diagnose outages without changing all settings.

See the guide →

Compare apps

Choose an official player suitable for your device.

See the guide →

Choose a subscription

Compare the test, support, screens and final price.

See the guide →
01

Device Guide

Smart TV

For recent televisions with an application store.

  1. Connect the TV to a stable connection, preferably Ethernet or 5 GHz Wi-Fi.
  2. Install a compatible player from your TV's official store.
  3. Choose connection by identifiers or URL, depending on the information received.
  4. Enter access without spaces, respecting upper and lower case letters.
  5. Load the list, then add your favorite categories to Favorites.

It's not working? Send a photo of the error message and your device model to support.

Smart TV Help →
02

Device Guide

Fire TV & Android TV

Simple installation from the device's app store.

  1. Open the app search from the Home screen.
  2. Install a compatible player recommended in your connection guide.
  3. Open the app and choose the recommended connection method.
  4. Enter the profile name, user, password and server address.
  5. Wait for the first sync before navigating categories.

It's not working? Send a photo of the error message and your device model to support.

Fire TV & Android TV Help →
03

Device Guide

Android, iPhone & iPad

Take your access with you on your smartphone or tablet.

  1. Download a compatible player from the official store.
  2. Allow only the permissions necessary for operation.
  3. Add a new profile with the information sent by support.
  4. Test first on Wi-Fi, then on mobile data if your plan allows it.
  5. Enable orientation lock or full screen depending on your preference.

It's not working? Send a photo of the error message and your device model to support.

Android, iPhone & iPad Help →
04

Device Guide

PC & Mac

A practical solution on laptop or desktop.

  1. Download a compatible player from the official website of its publisher.
  2. Check the source of the file before installing.
  3. Create a profile and add the provided credentials.
  4. Use a wired connection when possible.
  5. Close heavy downloads if you notice any dropouts.

It's not working? Send a photo of the error message and your device model to support.

PC & Mac Help →
05

Device Guide

Apple TV

To enjoy the service on the big screen in the Apple ecosystem.

  1. Open the App Store from your Apple TV.
  2. Install a compatible player and open it.
  3. Add your profile using the method indicated in your activation message.
  4. Let the initial synchronization complete.
  5. Organize your favorites to quickly access your content.

It's not working? Send a photo of the error message and your device model to support.

Apple TV Help →
06

Device Guide

TV box

For dedicated boxes with their own media player.

  1. Update the box’s system and app.
  2. Open the pre-installed player or the one recommended by the manufacturer.
  3. Add the portal or credentials received after activation.
  4. Restart the application if the first synchronization remains blocked.
  5. Test another network connection before changing advanced settings.

It's not working? Send a photo of the error message and your device model to support.

TV Box Help →

Quick diagnosis

Checks that resolve the majority of problems

01

Reboot

Close the application completely and restart the device and router.

02

Check access

Check each character and avoid added spaces when copying and pasting.

03

Test the network

Try Ethernet, 5GHz Wi-Fi, or another connection to isolate the cause.

04

Update

Install application and system updates before retesting.

05

Reduce the load

Stop downloads and devices that consume a lot of bandwidth.

06

Contact us

Specify the model, application, network and displayed message.